In-Studio Recording Policy

However, we realize that Physical Products, such as: (Vocal Recording Sessions Are Considered In-Person. In these circumstances, due to the nature of it being in-person and services being rendered in real-time, a partial refund could be given based on the satisfaction guarantee policy.

Requests for a refund are accepted at info@painmuzik.net – On Subject Enter: Requests for a Refund, within 48 hours after the order is placed. You should accompany this request with detailed and grounded reasons why you are applying for a refund(s).

Cancellation: You must give at least (2) days’ notice to cancel a vocal recording studio session/project; otherwise, there will be a cancellation fee of $30.00 for a Vocal Studio Recording Session and H-Town Custom Block Special $80.00 for the Package. We ask that you please reschedule instead of canceling at least one day before your booking date to save time and money!!!

Digital Products Refund Policy

If you have any questions about whether a product is right for you, feel free to email us at info@painmuzik.net or text us at +1 (713) 352-8894 U.S.A. before making your purchase(s).

Since www.painmuzik.net offers non-tangible irrevocable goods, we DO NOT issue refunds once the order is completed and the product download link is sent. As a customer, you are responsible for understanding this upon purchasing any item at our site.

Unfortunately, due to the immediate access to digital products,

ALL SALES ARE FINAL AND NONREFUNDABLE

However, we realize that exceptional circumstances can take place with regard to the character of the product we supply. (Presets, Instrumental Beats Are Considered Non-Tangible Irrevocable Digital Goods) (Mixing And Mastering Can Be Considered Non-Tangible, Irrevocable Digital Goods If It’s An Online Service or Files Are Sent Electronically For Mixing And Mastering Use)

Therefore, we DO honor requests for a refund for the following reasons:

Specific terms stated on a specific digital product: Some digital products may explicitly state that a full or partial refund is based on a satisfaction guarantee.

Non-delivery of the product: Due to some mailing issues of your e-mail provider or your own mail server, you might not receive a delivery e-mail from us. In this case, we recommend contacting us for assistance. Claims for non-delivery must be submitted within 48 hours of the order placement date. Otherwise, the product will be considered received and downloaded…

Download and unzipping issues: It may happen that you are having problems while downloading the product or unzipping it. Claims regarding such issues must be submitted within 48 hours. If you do not properly contact us during this period, you agree that we may construe silence as a successful download of the product with no further right of redress or refund for a “Download Issue” reason…

Major defects: Although all the products are thoroughly tested before release, unexpected errors may occur. You should contact us for such issues. We reserve the right to rectify the error or defect within 48 hours. If any deficiency is approved and we fail to correct it within 96 hours from the date of the initial complaint e-mail letter or any other notification provided by a Customer, the refund will be issued to the customer in full without any compensations or reimbursements. OR, at the customer’s choice, replacement of the product of the same or around the same value can be offered. Please be advised that temporary access to your purchased product(s) can be requested by our staff/technicians in order to identify and fix possible issues with our products. Failure to provide such access in a timely manner may result in a delayed resolution of the issue. Refusal to provide access to your product/item(s) will result in your inability to qualify for a refund.

Product not as described: Such issues should be reported within 72 hours of the date of the purchase. Clear evidence must be provided proving that the purchased product is not as described on the website. Complaints that are based merely on the Customer’s False Expectations or Wishes are not honored.

Please note that we do not bear any responsibility and therefore we do not satisfy any refund/return/exchange requests based on incompatibility of our products with some third-party software (plug-ins, add-ons, modules, search engines, scripts, extensions, etc.) other than those which are specified as compatible in a description available on the sales page of each product. We don’t guarantee that our products are fully compatible with any third-party programs (including web hosts), and we do not provide support for third-party applications.